Last updated: November 2025
Phoenix First Aid (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all Scottish/UK privacy laws.
This Privacy Policy explains:
Phoenix First Aid
Dundee, Scotland
DD1
Tel: 07554 604243
Email: info@phoenixfirst-aid.co.uk
Phoenix First Aid is the Data Controller for all information collected via our website and training systems.
We may collect the following personal data:
Name
Email address
Phone number
Training course bookings
Payment information (processed securely by third-party providers — we do NOT store card details)
Any information submitted through website forms, contact pages, or email
IP address
Browser type
Device information
Pages visited
Time spent on website
We use essential cookies and analytics cookies to improve the website.
You can control or block cookies through your browser settings.
Our website uses Google Maps to show our training locations.
By using our site, you acknowledge that:
Google may collect your IP address
Google may set cookies
Google may process data according to its own Privacy Policy
For more details, see Google’s Privacy Policy:
https://policies.google.com/privacy
Using Google Maps is optional — you can choose not to view the embedded map.
We use your data to:
Respond to enquiries
Process bookings and payments
Register you for training courses
Issue certificates
Send course information, updates, or reminders
Improve our website and customer experience
Meet legal or insurance obligations
We will never sell or share your data with advertisers or unrelated third parties.
Under UK GDPR, we process your data based on:
To deliver training services and issue certificates.
For optional marketing emails or newsletter registrations.
For internal record-keeping, customer service, and website improvement.
For accounting, tax, or insurance requirements.
We store your information securely using:
Encrypted devices
Password-protected systems
Secure booking platforms
Secure email systems
We keep personal data only as long as necessary:
Training records & certificates: up to 6 years
Booking information: up to 6 years
Emails and contact form messages: up to 2 years
Cookies: duration depends on your browser settings
We may share your data only with:
Accrediting bodies (if required for certification)
Payment processors (Stripe, PayPal, or similar)
Email/hosting providers
IT/security providers
Emergency services (only if required by law or safety reasons)
We do not sell or share data with third parties for marketing.
You have the right to:
✔ Request a copy of the data we hold
✔ Request corrections to inaccurate data
✔ Request deletion (“right to be forgotten”)
✔ Restrict or object to processing
✔ Withdraw consent at any time
✔ Request data portability
✔ Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise any of these rights by emailing:
info@phoenixfirst-aid.co.uk
We may send occasional updates or course reminders only if you have opted-in.
You can unsubscribe at any time.
Our website may contain links to external websites (e.g., Google, booking systems, payment providers).
We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated date at the top.
For any questions or data requests, contact:
Phoenix First Aid
Email: info@phoenixfirst-aid.co.uk
Tel: 07554 604243
Dundee, Scotland, DD1